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Terms

Of

Service.

Last updated: 18 January 2026

1. INTRODUCTION AND ACCEPTANCE OF TERMS

Welcome to Sonder! These Terms of Use (“Terms”) govern your access to and use of our platform, website, applications, and related services (collectively, the “Service”), except where we expressly state that other terms apply (we refer to those other terms as “Additional Terms”).

You form a contract with us when you confirm that you accept these Terms or when you otherwise use the Service. If you are using the Service on behalf of an organization, you confirm that you are authorized to accept these Terms on its behalf and to bind that organization to them.

We may update these Terms from time to time - for example, to reflect changes in our business model, in technology, or in applicable law. When we make a material change, we will provide notice in a reasonable and transparent manner. The updated Terms take effect on the date specified in the notice, and your continued use of the Service after that date constitutes your acceptance of the updated Terms.

2. ELIGIBILITY AND ACCOUNT REGISTRATION

To use certain features of the Service, you may need to create an account (“Account”).
When creating or managing your Account, you must provide accurate, complete, and up-to-date information. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your Account.
You agree to:

  • not share your Account credentials with others,
  • notify us promptly of any unauthorized use or security breach, and
  • ensure that your use of the Service complies with these Terms and all applicable laws.

You must be at least 13 years old (or the minimum age required in your country to consent to the processing of personal data) to use the Service. If you are under the age of 18 (or the minimum age required in your country to consent to the processing of personal data), you may only use the Service with the consent and supervision of a parent or legal guardian.

If you are creating an Account on behalf of an organization, you confirm that:

  • you have the authority to bind that organization to these Terms; and
  • the organization will be responsible for all activity conducted through its Accounts.

We reserve the right to suspend or terminate any Account if we reasonably believe that the information provided is false, incomplete, misleading, or that the Account has been used in violation of these Terms or applicable law.

3. USING THE SERVICE

The Service combines artificial intelligence with human and social interaction features that support communication, connection, and professional relationships. Depending on your Account type, the Service may include:

  • AI-powered assistance such as drafting, summarization, suggestions, and relational insights;
  • tools for managing your profile, interactions, and connections;
  • features to support collaboration, introductions, and communication;
  • premium capabilities for enhanced productivity;
  • business tools including recruiting support and analytics;
  • ongoing improvements and newly released features.

The Service relies on AI technologies, including third-party model providers such as Google Gemini, and is hosted on AWS infrastructure. We may update or replace these technologies as our platform develops, including with our own proprietary AI models.

3.1 User Content: Inputs and Outputs

When you use the Service, you may provide text, information, or other material (“Input”), and the Service may generate AI-powered responses based on your Input (“Output”) (Input and Output together are “User Content”).

3.2 Ownership of User Content

You retain ownership of your Input. To the extent permitted by applicable law, you also own the Output generated for you. Because AI systems may produce similar or identical responses for different users, Output is not guaranteed to be unique, and other users may receive similar content.

3.3 Our Use of User Content

We process User Content solely to operate, maintain, secure, personalize, and improve the Service, including:

  • generating Output,
  • enabling features you select,
  • maintaining security and integrity,
  • detecting misuse or harmful activity,
  • providing support and improving user experience,
  • conducting analytics and product improvement, as described in our Privacy & Cookie Policy.

We do not use User Content to train standalone foundation models or sell it to third parties.

When personalization or analytics features rely on your individual settings, you may update those preferences at any time in your account settings.

3.4 Limitations and Accuracy of AI Features

AI-generated Output may be incomplete, outdated, inaccurate, biased, or inappropriate for certain purposes.

You are responsible for evaluating Output before relying on it, especially in contexts involving:

  • professional decisions,
  • interpersonal communication,
  • recruiting or evaluation of candidates,
  • sensitive personal matters.

The Service does not provide medical, legal, financial, or other professional advice. The Service does not make decisions about you that have legal or similarly significant effects. AI-generated suggestions are provided to assist you, and you remain responsible for how you choose to act on them.

3.5 Changes and Availability

We may modify or discontinue parts of the Service to enhance performance, comply with legal requirements, improve safety, or introduce new capabilities. The Service may be subject to usage limits, performance constraints, or other technical restrictions that help maintain stability and fairness for all users. Where changes materially affect your use of the Service, we will provide reasonable notice.

3.6 What You Cannot Do

You agree not to use the Service to:

  • break any laws or regulations,
  • harass, harm, or mislead others, or share abusive, discriminatory, or illegal content,
  • misuse AI-generated Output, including relying on it for critical decisions or presenting it as human-generated,
  • interfere with or disrupt the Service, bypass security features, or attempt unauthorized access,
  • reverse engineer, copy, extract, or attempt to recreate the underlying models or systems,
  • use the Service to build, train, or improve competing AI models or technologies,
  • upload content you do not have rights to, or submit others’ personal data without a lawful basis,
  • impersonate another person or misrepresent your identity.

We may suspend or terminate your Account if we reasonably determine that your use violates these Terms or poses a risk to others or the integrity of the Service.

4. PRIVACY AND DATA PROTECTION

We process personal data in connection with the Service in accordance with our Privacy and Cookie Policy, which forms an integral part of these Terms. The Privacy Policy explains what personal data we collect, how we use and share it, what rights users have under applicable law, and how those rights may be exercised.

By using the Service, you acknowledge that you have read and understood our Privacy and Cookie Policy. Certain features of the Service rely on third-party providers such as AWS, Stripe, and Google Gemini. These providers process personal data on our behalf and under our instructions for the sole purpose of supporting the Service.

If you access or use the Service as a business user, additional data processing terms may apply, including any Data Processing Addendum (“DPA”) that governs our role as a data processor. In such cases, the DPA will take precedence over this section to the extent of any conflict.

5. SUBSCRIPTIONS AND PAYMENT

We may offer paid or premium features in the future (“Premium Features”). If and when these become available, the following terms will apply.

Payments for Premium Features will be processed securely by Stripe, our third-party payment provider. We will not store full payment information, and all payment details will be handled according to Stripe’s own terms and privacy practices. When subscriptions or paid plans are introduced, we will clearly communicate the applicable fees, billing periods, features, and cancellation procedures. Subscriptions may renew automatically unless cancelled before the renewal date. Prices and billing terms may change over time. We will provide reasonable notice of any changes, and you will have the opportunity to cancel before they take effect.

If we introduce Premium Features and you purchase them as a consumer, you will have a 14-day cooling-off period from the date of purchase during which you may cancel without giving any reason. If you cancel during the cooling-off period, we will issue a refund in accordance with applicable consumer protection laws. If you request or begin using Premium Features immediately, you acknowledge that you may lose your right to a full refund and may receive a partial refund proportional to the services provided before cancellation.

Taxes may apply depending on your location and relevant laws.

6. BUSINESS USERS (ADDITIONAL TERMS)

This section applies when you access or use the Service on behalf of a company, organization, or other legal entity (“Business User”). If you use the Service as a Business User, you agree to the terms in this chapter in addition to the rest of these Terms.

6.1 Authority and Responsibility

By creating or managing an Account for an organization, you confirm that:

  • you are authorized to act on behalf of that organization,
  • the organization accepts these Terms, and
  • all activity conducted through the Account is the organization’s responsibility.

If multiple users are associated with a single organizational Account, the organization is responsible for managing permissions, access, and internal security.

6.2 Business Tools and Recruiting Features

If your organization uses business features such as recruiting tools, analytics, communication support, or other professional functionalities, you ensure that:

  • you have a lawful basis to process personal data of candidates or contacts,
  • you will not use the Service to make unlawful or discriminatory decisions,
  • you comply with all employment, privacy, and communication laws that apply to your use case,
  • you do not input sensitive or special-category data unless legally permitted and necessary.

We do not make hiring or professional decisions for you; the Service assists with communication, organization, and analysis, but the ultimate responsibility remains with your organization.

6.3 Data Processing Roles

For Business Users, our role may vary depending on how the Service is used:

  • When you submit personal data to the Service (e.g., profiles, candidate information, communications), you are the data controller of that data.
  • We act as a data processor when processing such data on your behalf and according to your instructions.
  • Our role as processor is governed by any applicable DPA, which will apply in addition to these Terms.

For all other data collected through the Service (e.g., account information, usage data), we act as the data controller, as described in our Privacy and Cookie Policy.

6.4 Confidentiality

We and your organization agree to protect each other’s confidential information.
Confidential information includes business data, communications, user inputs, outputs, and any non-public information shared through the Service (the “Confidential information”).

Neither party may disclose the other’s Confidential information except:

  • to employees or service providers who need access to perform obligations under these Terms,
  • when required by law, or
  • with the other party’s prior written consent.

Notwithstanding the foregoing, the following information shall not be deemed as Confidential information, and rights and obligations arising out of this Terms shall not apply to the information that:

  • is or becomes publicly available without breach of these Terms,
  • can be demonstrated to already have been known to the party at the time of its receipt from the other party,
  • is received from a third party whom the party reasonably believes did not acquire or disclose such information by a wrongful or tortuous act;
  • must be disclosed pursuant to the applicable legislation on request of the competent authority.

6.5 Business User Obligations

Business Users agree to:

  • use the Service only for lawful business purposes,
  • ensure that all inputs, data, or materials shared with the Service comply with applicable laws and third-party rights,
  • prevent unauthorized access to organizational Accounts,
  • ensure that their employees or representatives comply with these Terms.

6.6 Ownership of Business Inputs and Outputs

Business Users retain ownership of their Inputs and, to the extent permitted by law, own their Outputs.

Inputs and Outputs remain confidential and are not used for advertising or unrelated purposes.

We may process Inputs and Outputs solely to operate, maintain, and improve the Service, including safety and system integrity, and only in accordance with applicable agreements, including any DPA.

6.7 Business-Level Limitations of Liability

To the maximum extent permitted by law, our liability to Business Users is limited as set out in the “Limitation of Liability” chapter of these Terms.

Business Users acknowledge that:

  • AI-generated Output may contain inaccuracies,
  • decisions based on Output remain the responsibility of the organization, and
  • the Service should not be used for high-risk or legally determinative assessments without appropriate human review.

7. INTELLECTUAL PROPERTY

All rights, title, and interest in and to the Service, including its design, features, software, models, algorithms, interfaces, graphics, trademarks, content, and underlying technology, are owned by us or our licensors and are protected by intellectual property and other applicable laws.

Except for the limited rights expressly granted to you under these Terms, nothing in the Service or these Terms grants you any rights to our intellectual property. You may not copy, reproduce, modify, distribute, sell, lease, or create derivative works based on any part of the Service, nor may you reverse engineer, decompile, or attempt to extract the source code or underlying components of the Service, except where such restrictions are prohibited by applicable law.

Any use of our trademarks, branding, or logos requires our prior written approval.

8. LIMITATION OF LIABILITY

The Service is provided on an “as is” and “as available” basis.

While we strive to offer a reliable and secure platform, we do not guarantee that the Service will be uninterrupted, error-free, or suitable for all use cases.

AI-generated content may be incorrect, incomplete, or inappropriate for certain purposes. You are responsible for evaluating the accuracy and relevance of any Output before relying on it.

To the maximum extent permitted by applicable law, we are not liable for:

  • any indirect, consequential, incidental, special, punitive, or exemplary damages,
  • loss of profits, business, data, goodwill, or reputation,
  • decisions, actions, or failures to act based on the use of the Service or any Output,
  • unauthorized access to your Account resulting from your actions or omissions,
  • delays, disruptions, or service failures caused by external factors such as network issues, third-party providers, or technical limitations.

Our total liability for any claim arising out of or relating to the Service or these Terms is limited to the greater of:

  • the amount you paid for Premium Features during the twelve (12) months preceding the event giving rise to the claim, or
  • EUR 50, if you have not made any payments.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability for death or personal injury caused by negligence, or any mandatory rights granted to consumers under applicable law.

9. TERMINATION AND SUSPENSION

You may stop using the Service at any time. You can delete your Account or request its deletion through the options provided in the Service. Terminating your Account will end your access to the Service and its features. Unless required by law or expressly communicated for Premium Features, termination does not entitle you to a refund.

We aim to provide a positive and reliable experience for all users. To protect the integrity of the Service, we may suspend or terminate your access if we reasonably believe that:

  • you have seriously or repeatedly violated these Terms or applicable laws,
  • your use of the Service presents a risk of harm to other users, the platform, or third parties,
  • your Account has been compromised or is being misused,
  • you fail to pay any required fees for Premium Features (once introduced),
  • we are required to do so for legal or regulatory reasons.

Whenever appropriate and legally permitted, we will notify you before taking action and give you an opportunity to address the issue. In urgent situations, such as security risks or unlawful activity, we may act immediately.

If the Service, or any part of it, is discontinued or suspended entirely, and you have paid for Premium Features, we will provide a refund where required by law or as communicated at the time of purchase.

Upon termination by you or us:

  • your right to use the Service ends immediately,
  • we may delete or disable access to your Account and User Content, except where retention is required by law,
  • any sections of these Terms that are intended to survive termination (including intellectual property, confidentiality, liability, and dispute resolution) will continue to apply.

10. CHANGE OF TERMS

We may revise these Terms to reflect changes in the Service or products, or to comply with applicable laws. When updates are made, the revised Terms will be posted within the Service and will indicate the date on which they take effect.

If the changes materially affect your rights or obligations, we will provide additional notice in a reasonable manner. If you do not agree to the updated Terms, you may discontinue your use of the Service.

The version of the Terms that is in effect at the time you use the Service applies to your use.

11. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms and any dispute or claim arising out of or relating to the Service are governed by the laws of Croatia and, where applicable, the laws of the country in which you reside.

If you are a consumer, any disputes may be brought before the courts of your place of residence. Before taking any legal steps, you are welcome to reach out to us so that we can try to resolve the matter together in a straightforward and timely way. This is entirely optional and does not affect your legal rights.

If you are a Business User, any disputes shall be submitted to the competent courts located in Croatia, unless otherwise agreed in writing. Before initiating formal legal proceedings, we encourage you to contact us so that we may attempt to resolve the issue informally and efficiently.

Additionally, you agree that any dispute arising out of or relating to these Terms or your use of the Service must be resolved on an individual basis, and you waive any right to participate as a plaintiff or member in any purported class, collective, or representative action or proceeding.

Nothing in this chapter limits any mandatory rights you may have under applicable law.

12. CONTACT INFORMATION

If you have any questions about these Terms or the Service, you may contact us at privacy@sonder-ai.com or through the contact options provided on our website. We will do our best to respond in a timely and helpful manner.

13. MISCELLANEOUS

These Terms constitute the entire agreement between you and us regarding your use of the Service and supersede any prior agreements covering the same subject matter.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights or obligations in connection with a merger, acquisition, corporate reorganization, or sale of assets, or by operation of law.

Our failure to enforce any provision of these Terms is not a waiver of our right to enforce it later.

Notices under these Terms must be in writing. We may contact you by email or through the Service. You can contact us using the details provided in these Terms or on our website.

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and us.